On admission each patient will be issued one attendant pass. Kindly ensure you collect it from the admission desk Attendants must always carry their pass while leaving the In-Patient premises. They may not be allowed inside if they are unable to produce the attendant pass at the entrance on their return.

Attendants/visitors are requested not to argue with the security staff if they are not allowed to enter the In-Patient premises. They are doing their duty to make your patients stay comfortable and safe.

Visitors other than the attendant shall be allowed only during visiting hours. Visitors are strictly restricted in critical care units.

Morning Evening
12.00 noon to 1.00 p.m. 4.30p.m. to 7.00p.m.

General Do’s and Don’ts

Please do not keep any Cash, Mobile, Jewellery and Personal Documents in the patient’s room.

In case of loss of such personal belongings, Poona Hospital staff will not be held responsible.

Please do not leave the room unattended even if the patient is in the washroom.

Please do not converse in loud voice as it can disturb other patients and visitors as well

Comments & Complaints

We are continually striving to make your experience a positive one.

If you do encounter any problems, however small, do let us know.

Your comments and feedback are invaluable in reenforcing our efforts towards providing quality services.

Ways to leave your feedback

If possible, please tell us of your concerns while you are in the hospital. Patient Satisfaction Questionnaires are handed over to all patients and can also be obtained from the nursing stations in each ward. Each one is read and recorded, and action is taken accordingly.


Was an employee, physician, or volunteer with whom you had contact with at Poona Hospital especially kind, caring, helpful, knowledgeable, or responsive?

Please fill out the following information so that same can be noted against employee’s name.

Any patient, visitor, family member, employee, physician, or volunteer can use this online form to recognize quality service.

CCTV Surveillance

We would like to bring to your kind notice that all public areas in the hospital are under CCTV surveillance.