Patient & Visitor Guide - Multi-specialty Poona Hospital

About your Stay

About your Stay

In an Emergency Just dial 020-66096000 , our ambulance will reach you as soon as possible. Our emergency and trauma unit is manned 24 x 7 by trained staff and doctors.

If you are coming into our Emergency & Trauma Unit, if possible please bring with you: a list of your current medications any x-rays/ultrasounds/scans that may be related to your condition




Latest / Last prescription of your treating doctor
Your Identity proof / insurance card / Govt I card / Company I card
Please be aware that patients are seen in order of  severity of their illness, and not in order of attendance
If another patient comes to the Emergency & Trauma Unit with a more serious condition, you will be required to wait. We thank you for your patience and understanding.

Registration / Admission

Courteous staff at the reception and admissions counter will greet and guide you through the entire process.

Once at the admission desk you will be required to fill a form specifying details of the patient.
A unique Patient Medical Record Number (MRN) will be issued to you on submission of then duly filled registration form. This number will be required to be produced by you, every time you visit the hospital for easy and effective traceability of your previous medical records.
Please note that people who are insured / govt employees or have their companies pay for their medical expense are requested to clarify all details with your respective insurance agent / company before Admission. For any further assistance on the same you can get in touch with our TPA Helpdesk / PRO office . If the patient wishes to avail any facility like cashless admission under insurance cover etc… the same may be specified in the form.
You also need to specify the name of the consultant you wish to admit your patient under.
The admission desk will also let you know the room rent as applicable.
 

Your Room

The hospital currently has 300 beds. Standard in-patient accommodation ranges from General ward to Luxury rooms.
We are happy to discuss your individual choice of accommodation prior to admission.
 

Meals

A well-balanced diet plays an important role in your treatment and recovery as well as in prevention and management of diseases. Our Dietetics Department makes every effort to provide you with nutritious and appetizing meals that are prepared according to your consultant’s orders. It includes a review of an individual’s medical history, diet history and lifestyle for planning nutrition management to improve quality of life.
Our experienced dietician provides services for both- inpatients and outpatients.

Hospital Identification

An identity band is used to identify you during your hospital stay. It is essential to wear your identity band, as it has your accurate details on it, and ensures that staff can identify you correctly – thus giving you the correct care that you require.

How can u Help ?

Please disclose accurate medical history including allergies , surgical procedures, current medication that you are taking , personal history etc.

You can help by checking the wristbands very carefully as they are put on your wrists to ensure the details are correct. Please take your time to do this, as these details are essential in ensuring you receive the correct care. If the information on your wristband is incorrect, please tell your nurse as soon as possible.

If you have not been issued with a wristband, please ask a member of a staff for one. If your band comes off or is uncomfortable, please ask a member of staff to adjust or replace it.

We continually work towards maintaining an absolutely clean hospital environment. A well ventilated and hygienic atmosphere is essential for your well being and helps in convalescence. Our efforts need to be re enforced by you and your visitors.

You are requested to refrain from smoking, taking alcohol and asking for non vegetarian food during your stay with us , as these are strictly prohibited.

Treat hospital staff & other patients with dignity and respect, and do not conduct any activity that will disrupt the working of the hospital or damage the hospital property.

Attendant & visitors

On admission each patient will be issued one attendant pass. Kindly ensure you collect it from the admission desk

Attendants must always carry their pass while leaving the In-Patient premises. They may not be allowed inside if they are unable to produce the attendant pass at the entrance on their return.

Attendants/visitors are requested not to argue with the security staff if they are not allowed to enter the In-Patient premises. They are doing their duty to make your patients stay comfortable and safe.

Visitors other than the attendant shall be allowed only during visiting hours.
Visitors are strictly restricted in critical care units.
 

Visiting hours:
Morning Evening
12.00 noon to 1.00 p.m. 4.30p.m. to 7.00p.m.
Your co-operation is solicited.

Billing

Billing assistance is given to the patients at every stage of their stay in the hospital

Billing Estimate :-

  • Ask for approx. Estimate of expenses which will be incurred for the treatment/ the admission.
  • The treatment plan must be endorsed by the treating doctor. However please note the estimate is just an approximate figure and may increase/decrease as per your actual treatment.
  • The expenditure structure provided is for a planned treatment protocol as desired by the doctor in the patients best interest. It is likely to increase if your treatment protocol changes and any unplanned emergency surgical procedures or unexpected ICU stay is required for providing the best healthcare to the patient. Your attendants must discuss your condition with the treating doctor on daily basis and keep updated on the course of treatment being followed.

Deposit :-

  • You are requested to deposit certain advance at the time of admission. The amount will vary as per the accommodation.
  • In case you are being admitted for an elective surgery then 100% of estimated cost of surgery must be paid prior to sending you into the OT.
  • As and when the bill exceeds the deposited amount, You will be requested to make appropriate deposits. You can ask for an interim bill if you need so for any clarification
  • One of our Public Relation Assistants will approach you and request to make appropriate deposits time to time. Your cooperation with our staff will be highly appreciated.
  • All financial transactions are accepted in the form of cash, credit/debit card and demand draft only. Payment in the form of cheques is not acceptable.

Billing Cycle :-

Billing Cycle is from 12 midnight to 12 midnight the next day
For more details and clarification, Dy. PRO may be contacted to help you

I & P Scheme :-

  1. The public Charitable trust registered under provisions of the Bombay Public Trusts Act, 1950 ( for short B.P.T. Act ) which are running Charitable Hospital , including nursing home, dispensaries or any other centre for medical relief and whose annual expenditure exceeds Rs.5 lakhs are  “State aided public trust” within the meaning of clause 4 of section  41AA.
  2. The public Charitable Trust covered by aforesaid clause 1 shall be under legal obligation to reserve and earmark 10 % of the total operational beds for indigent patients and provide medical treatment to the indigent patients free of cost and reserve 10% of total number of operational beds at a concessional rate to the weaker section patients as per the provisions of section 41AA of the B.P.T. Act.
  3. In emergency, the Charitable Hospitals must admit the patient “Essential Medical Facilities” for all life saving emergency treatment and procedure till stabilisation. Further transportation to the public hospital would be arranged by such Charitable Hospital, if necessary. The Charitable Hospitals shall not ask for any deposit in case of admission of emergency patients.
  4. That each public charitable hospital shall create separate fund which may be called Indigent Patients’ Fund (for the sake of brevity , hereinafter referred to as “IPF” ) and shall credit two per cent of gross billing of all patients (other than indigent and weaker section patients ) without any deduction.
  5. Donations that may be received by the charitable hospitals from individuals or other charitable trusts or from any other source for any other source for providing medical treatment to the indigent and weaker section patients shall be credited to IPF account.
  6. The account of IPF shall have to be earmarked under the head of IPF and the same shall be reflected under the earmarked fund in the annual balance sheet (Schedule VIII Rules 7(1) of the B.P.T. Rules).
  7. The amount credited to the IPF account shall remain at the disposal of the respective Charitable Hospitals and that amount shall be utilised only for providing medical treatment tot he indigent and weaker section patients as provided herein after.
  8. The Charitable Hospitals shall provide following non billable services free to the indigent patients as well as weaker section patients –
                     a] Bed
                     b] RMO Services
                     c] Nursing care
                     d] Food (if provided by the hospital)
                     e] Linen
                     f] Water
                    g] Electricity and
                    h] Routine Diagnostics as required for treatment of general specialities.
                    I] House keeping services
 
  1. In case of indigent patients, the Charitable Hospitals shall provide medical examination and treatment in its department totally free of cost. The indigent patient’s bill of billable services shall be prepared st the rates applicable to the lowest class of the respective hospital. The medicines, consumables and implants are to be charged at the purchase price to the hospital. If doctors forgo their charges, then the same shall not be included in the final bill of the indigent patients. The bill so prepared shall be debited to IPF Account. The Charitable Hospitals shall not ask for any deposit in case of admission of indigent patients.
  2. In case of weaker section patients, the Charitable Hospitals shall provide medical examination and treatment in its each department at concessional rates. The weaker section patient’s bill of billable services shall be prepared at the rates applicable to the lowest class of accommodation of the respective hospital. The medicines, consumables and implants are to be charged at the purchase price to the hospital, however the weaker section patients shall pay at least 50% of the bills of medicines, consumables and implants. If the doctor forgoes his charges ,then the same shall not be  included in the final bill of the weaker section patients. The bill so prepared after deducting the payment made by the weaker section patients shall be debited to IPF Account.
  3. The Charitable Hospitals shall physically transfer 2% of the total patients’ billing (excluding the bill of indigent and weaker section patients) in each month to IPF Account. The amount available in the IPF account shall be spent to provide medical treatment to maximum number of indigent and weaker section patients. In case of surplus or shortfall in the IPF Account of the month the same shall get adjusted in the subsequent months. In case there is imbalance in the credit of the IPF Account and expenditure incurred in the treatment of indigent and weaker section patients for more than six months, such Charitable Hospital may bring this aspect to the notice of the monitoring committee who may issue appropriate directives to the concerned  hospital.
  4. The Charitable Hospitals shall furnish information to the office of Charity Commissioner regarding the amount collected in the IPF account , treatment provided to the indigent patients and the weaker section patients and their profiles prepared by the Medical Social Worker and the amount spent  for respective patients along with the information required to be sent under Rule 23A of the Bombay Public Trusts Rules 1951.
  5. The trustees of the Charitable Hospitals shall not provide treatment to their relatives, employees of the trust and their dependants in the category of “indigent and weaker section patients”.
  6. The Charitable Hospitals shall admit indigent or weaker section patients coming to their hospitals from any source or through Government Hospitals, Municipal Hospitals, etc. The procedure for admission of patients shall be as provided in subsequent clauses.
  7. The Charitable Hospitals shall admit indigent patients to the extent of 10% of their operational beds/average occupancy for medical examination and treatment. So also, the Charitable Hospitals shall admit weaker section patients to the extent of 10% of their operational beds/average occupancy for medical examination/treatment  coming to their hospitals from sources referred to clause 14. The charitable Hospitals shall verify the economic status of the patients from their Medical Social worker on the basis of scrutiny of anyone of the following documents produced by the concerned patients :
  1. Certificate from Tahsildar, 2. Ration card / Below poverty line card
  1. The members of the monitoring Committee Districts (Member)
  2. The Monitoring Committee shall hold its meeting once in a month and monitor implementation of the scheme by each of the Charitable Hospitals. The Monitoring Committee shall also consider grievances of the patients, if any, made and submit its report to the Charity Commissioner.
  3. In case of the breach of the Scheme  and /or the terms and conditions of section 41AA by any Charitable Hospitals, besides the panel action as is provided under section 66 of the B.P.T Act, the Charity commissioner shall report to the state government recommending withdrawal of the exemption granted to the concerned hospitals during the next preceding year in payment of contribution towards P.T.A Fund and the amount of contribution toward P.T.A. Fund be recovered from the said hospital. The Charity Commissioner may also request the Government to withdraw any other concessions / benefits given to the said hospital.
  4. The Charitable Hospitals which face individual difficulties in meeting objectives / obligations under this Scheme shall be at liberty to apply to the Charity Commissioner with all supporting documents who may consider suitable modifications, in a case for relief is made out.
  5. The Charity Commissioner shall notify the list of Charitable hospitals in Greater Mumbai Region on the Notice Board of his office and two newspapers widely circulated in Greater Mumbai, one in Marathi and other in English and the list of Charitable Hospitals in each district on the Notice Board of the office of Joint Charity Commissioner and two widely circulated newspapers of the district.
  6. Each of the Charitable Hospitals governed by this scheme shall publish the Scheme on its notice board displayed at a conspicuous place of the hospital.
 

Room Category & Tariff 

At Poona Hospital you can choose from 6 different categories of accomodation, that is General ward,Semi B Type, Semi A type, Private Non-AC, Private AC, and Luxury Rooms. However, these are subject to availability. The tariff plan will vary as per the accommodation.

Interim & Final Billing

Two types of bills are generated in the hospital viz:
  • Interim Bill: Interim or Provisional Bills are usually generated as required . The interim bills will give you an idea on the hospital expenditure as on that day and the amount outstanding in your account, if any. In case of outstanding you will be required to settle the same within one day. The interim bill will be handed over to you by the Public Relations Assisstant of your ward. You can contact the billing department / PRO if you require any clarifications on the bill details.
  • Final Bill:  The final bill will be generated only at discharge. This will consider all the interim bills and the advance deposit paid, throught the current admission.

Patient Bed Transfer

From higher to lower / lower to higher - This can be done. To understand applicable charges, please contact the Public Relations Assistant in your ward / Dy.PRO before seeking a transfer.

However the transfer of any patient depends on the availability of beds and is at the discretion of the hospital.

Room Retaining

  • If there are no other patients waiting for admission , permission for the room retaining may be granted. However the discretion lies entirely on the hospital whether or not to allow room retaining.
  • On the event of retaining the allotted room, charges as per tariff plan will be levied in addition to the bed occupied by the patient.
  • In case room is not retained by attendants then patient will be allotted same or another room of suitable category on return from OT/Post-Operative Ward or ICU, subject to availability.

Refund

If there is any balance remaining with the hospital at the time of discharge then refund shall be made after your discharge.
  • Refund up to Rs. 20000 will be made immediately in cash.
  • Any refund above Rs. 20000 shall be made in cheque.
Original payment receipt needs to be shown at the cash counter for availing refund.
 

Queries & Assistance

In case you have any queries or need assistance on any issue please contact the following:
IssueWhere Available
Room Allotment / transfer / up gradationFront office executiveFront Office
Billing Related QueriesDy. PROPRO Office
Nursing CareNursing SuperintendentNS Office
NIGHT HOURS
After 8:00 pm up to 8:00 am
Night SuperintendentFront Office

TPA

Do’s and Don’ts for availing cashless services from Third Party Administrators (TPA) / Insurance companies
 

Do’s

  • Obtain pre - authorization form the TPA counter, located on the first floor of the hospital, 3 - 4 days prior to the admission for planned hospitalization.
  • Please carry the following documents when you come to obtain the preauthorization for cashless facility.
    1. I card issued by the TPA / Insurance company
    2. One photo I.D.
    3. Current year policy papers.
    4. Previous investigations / Prescriptions / Other details regarding any treatment may be required depending upon the ailment for which cashless is being sought.
  • Pre - authorization form is to be filled in by treating doctor.
  • Check about the pre - authorization approval at the TPA counter within next 24hrs.
  • You can avail cashless treatment at the hospital after receipt of written authorization from TPA for the covered ailment.
  • Leave back all the original documents and signed claim form with the hospital at the time of discharge.
  • Contact TPA counter in case of any query.
  • The policy holder has to bear the expenses which are not covered under the terms and conditions of the policy.

Don’ts

  • Don’t insist upon admission at the hospital merely for investigation, evaluation or Health check - up as these are not approved by TPAs.
  • Don’t insist on cashless facility for planned admissions at the Hospital without obtaining the pre- authorization approval from TPA.
  • Don’t carry back any original documents at the time of discharge from the hospital, if your cashless is approved by the TPA.
  • Don’t forget to sign your bill of hospitalization and your discharge card.
  • The investigators from the TPA / Insurance company often visit the hospital to check on the patient anytime till the final sanction is received.
  • Don’t insist on leaving the hospital prior to receipt of final sanction from the insurance company / TPA.

General Do’s & Don’ts

  • Please do not keep any Cash, Mobile, Jewellery and Personal Documents in the patient’s room.
  • In case of loss of such personal belongings, Poona Hospital staff will not be held responsible
  • Please do not leave the room unattended even if the patient is in the washroom.
  • Please do not converse in loud voice as it can disturb other patients and visitors as well

Comments & Complaints

We are continually striving to make your experience a positive one.

If you do encounter any problems, however small, do let us know.

Your comments and feedback are invaluable in  reenforcing our efforts towards providing quality services.

Ways to leave your feedback
If possible, please tell us of your concerns while you are in the hospital. Patient Satisfaction Questionnaires are handed over to all patients and can also be obtained from the nursing stations in each ward. Each one is read and recorded, and  action is taken accordingly.

Appreciate

Was an employee, physician, or volunteer with whom you had contact with at Poona Hospital especially kind, caring, helpful, knowledgeable, or responsive?

Please fill out the following information so that same can be noted against employee’s name.

Any patient, visitor, family member, employee, physician, or volunteer can use this online form to recognize quality service.

 

CCTV Surveillance

We would like to bring to your kind notice that all public areas in the hospital are under CCTV surveillance.

Cafeteria

A well stocked Coffee shop is open from 8.00 AM to 10.00 PM.
It is conveniently located in 5th floor adjacent to the waiting area.
You can also avail the facilities of another cafeteria located on the ground floor within the premises from 8.00 AM TO 8.00 PM.



ATM’s

Shastri Road
State Bank Of India
Near Alka Talkies
Navi Peth, Pune
IDBI Bank
Near Alka Talkies
Navi Peth, Pune
Punjab National Bank
Ganjave Chowk,
Shastri Road, Navi Peth,
Pune - 30
Kotak Mahendra Bank
Ganjave Chowk,
Shastri Road, Navi Peth,
Pune - 30
Bank Of Maharashtra
Shastri Road, Navi Peth
Pune - 30
HDFC Bank
Shastri Road, Navi Peth
Pune - 30
ICICI Bank
Shastri Road, Navi Peth
Pune - 30
IDBI Bank
Dandekar Bridge, Shastri Rd.,
Opp. Lokmanya Nagar, Pune
 
 
Karve Road
Janata Sahakari Bank
Near Garware College
Karve Road, Pune
Bank Of Baroda
Near Sahyadri Hospital
Karve Road, Pune
Bank Of Maharashtra
Ayurved Rasshala
Karve Road, Pune
Bank Of India
Near Prabhat Road,
Karve Road, Pune
  
 
Deccan Gymkhana
State Bank Of India
Near Z - Bridge,
Deccan Gymkhana,
Pune
Canara Bank
Deccan Gymkhana,
Pune
Bank Of Maharashtra
Deccan Gymkhana,
Pune
 
Tilak Road
Cosmos Bank
Maharashtra Mandal,
Tilak Road, Pune
State Bank Of India
Near S. P. College
Tilak Road,
Sadashiv Peth, Pune
Bank Of Maharashtra
Near S. P. College
Tilak Road,
Sadashiv Peth, Pune

Hotels Near Poona Hospital

Pl. note the following is for information only.
The management does not promote or recommend any one in particular.

 
Hotel President
34/11, Behind Kohinoor Mangal, Karyalaya,
Prabhat Road, Erandwane
Pune, Maharashtra
020 3025 5555
Hotel Hill View Executive
Fergussion College,Deccan Gymkhana
Pune, Maharashtra
020 2565 2998
The Oak Wood
Good Luck Square,Bhandarkar Road,Deccan Gymkhana
Pune, Maharashtra
020 2567 0011
Hotel Deccan Park
Opposite Hotel Vaishali, Near British Library
Fergusson College Rd, Fergusson College Campus
Deccan Gymkhana, Pune,
020 3241 7060
Rutugandh Heritage
Deccan Gymkhana ,
Pune , 411004
Hotel Shreyas
Apte Road, Deccan Gymkhana,
Pune, - 411 004 
Hotel Swasti
Apte Road, Deccan Gymkhana,
Pune - 411 004 
Hotel Raviraj
Bhandarkar Road,
Deccan Gymkhana,
Pune, - 411 004 
Hotel Pathik
J M Road, Near Sambhaji Park,
Deccan Gymkhana
Pune : 411004
Phone No. : 020-25532085/ 86
Fax No. : 020-25531341
Hotel Parkview
1194/22 A, Ghole Road,
Shivaji Nagar
Pune: 411004
Phone No. : 020-25535047
Hotel Satkar
10, Shivaji Nagar Railway Station,
Next To Shivaji Nagar S T Stand,
Shivaji Nagar
Pune : 411005
Phone No. : 020-66827097
Fax No. : 020-25532580
Hotel Swaroop
Lane No. 10, Prabhat Road
Deccan Gymkhana,
Pune : 411004
Phone No. : 020-25675661, 25676477, 25675663
Fax No. : 020-25678742
Hotel Ashiyana
1198, Shivaji Nagar,
Fergusson College Road
Pune : 411004
Phone No. : 020-6704-4444, 25536541/ 42
Fax No. : 020-67044445
Hotel Ketan
Fergusson College Road
Pune : 411004
Phone No. : 020-25655081/ 82/ 84, 66013818
Hotel Nandavan
1210/A, Shivajinagar
Apte & Shirole Road Junction
Pune : 411005
Phone No. : 020-25531111/ 25531212/ 25531313
Hotel Suyash Deluxe
1547B, Off Tilak Road,
Sadashiv Peth,
Opposite Navi Peth Vitthal Mandir
Pune : 411030
Phone No. : 020-24321800/ 24321828/ 29/ 30, 65230578
Hotel Kohinoor Executive
1246/B, Apte Road, Deccan Gymkhana
Pune : 411004
Phone No. : 020-25532000, 25531811
Hotel Shiv Sai Palace
No. 1233/B,Deccan Gymkhana, 
Oppo. Kohinoor Executive Hotel,
Pune – 411 004. 
Phone No. : 020 - 25510877, 020 - 25510977, 9527333737
 

Restaurants Near Poona Hospital

Pl. note the following is for information only.
The management does not promote or recommend any one in particular.

 
Vishnuji Ki Rasoi
Near Siddhi Garden,
Mahtrey Bridge, D P Road,
Erandwane, Pune – 411004
Phone No. : 020 67281610
Halka Phulka
Shop no.1, Archnana Housing Society,
Near Karnatak High School,
Erandwane, Pune - 411004
Phone No. : 02040422510
Samudra Restaurant
Sr. No 884 Shop No 9/ 7 Sharma Chambers,
Nal Stop Opposite Padale Palace,
Karve Road, Erandwane,
Pune
Phone No. : 020 41538523
Shahjis Paratha House
12504/4, Opposite Santosh Bakery,
Apte Road, Deccan Gymkhana,
Pune - 411004
Phone No. : 020 40414172
Shreyas Restaurant
1242b, Apte Road,
Deccan Gymkhana,
Pune - 411004
Phone No. : 020 40410003
Janseva Bhojanalaya
Survey No 759/558, Near Garvare Bridge,
Deccan Gymkhana,
Pune – 411004
Phone No. : 020 25678217, 25679488
Wadeshwar Restaurant
1229/A, Goodluck Chowk Next To Sagar Arcade,
Fergusson College Road, Deccan Gymkhana,
Pune – 411004
Phone No. : 020 41527630
Mathura Hotel
1262 A Prestige Chambers,
Opp SAI Service Petrol Pump,
J M Rd, Deccan Gymkhana,
Pune - 411004
Phone No. : 020 41528827
Atithi Restaurant
1206 B/17, Opp Sambhaji Park,
Palshikar Marg,
Jangali Maharaj Road,
Pune – 411004
Phone No. : 020 41518466
Saffron Vegetarian
Rambaug Colony,
L.B. S. Road,
Sadashiv Peth Pune
Phone No. : 91 9145555666
Bhoj Restaurant,
1547B, Opposite Vitthal Mandir,
Navi Peth, Sadashiv Peth, Pune
Phone No. : 91 9665927486
Hotel Sukanta
Behind Deccan Bus Termins
Deccan, Pune
Hotel Vaishali
Fergusson College Road,
Deccan Gymkhana,
Pune – 411004
Hotel Rupali
Fergusson College Road,
Deccan Gymkhana,
Pune – 411004
Hotel Amrapali
Fergusson College Road,
Deccan Gymkhana,
Pune – 411004

Transports

Pl. note the following is for information only.
The management does not promote or recommend any one in particular.


Poona Hospital is located in the center of the city. The hospital well connected through multiple modalities of transport.
 

  • Cabs
    1. Ola
    2. Wings
  • Auto - Rickshaw
  • Buses
    • Bus Depots
      1. Deccan – approx. 1km
      2. Swargate – approx. 3 km
      3. Pune Municipal Corporation - approx. 3km
      4. Shivajinagar - approx.4 km
      5. Kothrud - approx. 6 km
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EUS Workshop on 6th Aug.2016
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